HELP! I am having trouble getting my order through.
Difficulties are most often occur in the checkout process. First, if you should experience any of the following please call our store at 727-725-7586 during store hours so we can manually process your order. Outside of store hours print your order, make sure your email and phone number where we can call you are included and fax your order to us at 727-475-5500. We will contact you for your payment information for processing.
A few common problems include;
Checking the "legal age box" This checkbox is under where you input your name and address and is required to go on.
Entering your card code for your credit card
Entering the wrong zipcode for your billing information. You need to enter the Name, street address and zipcode of the "billing address" where your credit card statement gets mailed.
After getting a denial if you try a second time your credit card company often blocks repeated attempts. This is for your protection and it is best to call us or print out your order and fax it to us. Make sure your phone number and contact info is on all faxes and do not include your credit card number on the fax.
I don’t see what I am looking for on the website, do you have it and can I order it?
The website has only a fraction of what is available in our store. If there is something you are looking for and don’t see it just pick up the phone and give us a call. We can generally upload these items just for you to be able to order in less than 24 hours. If there is a product you wish and we don't carry it we can contact our suppliers and give you a quote. Then if you wish to order it we can upload this for you too!
How long before my item ships?
For In-Store items they will generally orders are shipped within 24 to 48 hours or one to two business days.
Web Only items will have the timeframe listed in each product detail. Web Only items might ship separately from each other.
Remember if you place an order on Friday after 12:00pm eastern time it will be processed on Monday. Holidays are not business days. Weekends are not Business Days as most delivery carriers do not pick up or deliver on weekends. Carriers usually do not count the day they receive the package as a shipping day.
Shoes, is there any special instructions?
While many of our styles and sizes are in stock and available immediately some styles and sizes could be out of stock. These styles are then shipped directly from our supplier for us so there is not extra waiting on your part. You can expect your order for shoes in 7 to 14 business days.
Most of our shoes are available in even sizes only. If you need a half size and half sizes are not listed then it is recommended that you go up to the next size.
The steeper the instep of the shoe the more you should go up a size. ie: A 8" heel with no platform on the sole would place you almost on your tip toes. This would require going up a size as the ball of your foot and toes will spread. A Heel size of 6" with a 2" platform would not require an increase of any kind. Any questions, just give us a call.
What if something I ordered is backordered?
If there are any items in your order that are out of stock we first attempt to have our supplier ship it to you to prevent any delay. If there will be a significant delay for a product we will ship any other products you have ordered and give you an estimated time of shipping for the backordered product. If it is the only product you have ordered we will email you with this estimated time of shipping. Your Credit Card will not be charged for the backordered product until it is shipped.
I want to use my Credit Card is there anything I should know first?
The billing information (Street Address and ZIP CODE) you submit must match the billing information on your credit card statement. If it doesn’t match it could result in a decline and your order could be deleted from the system, or a request for additonal information prior to shipping.
The verification code is required and can be found after the end of the card number on the back of the card. Most are 3 digits long, however American Express will have a 4 digit number on the front right of the card above the card number.
AMERICAN EXPRESS cardholders should understand that per American Express’ rules we cannot ship to anyone other than the card holder at the cardholder’s address and there must be an address verification match.
If you are using your credit card online and picking up at our store. Only the cardholder can pick up the order and they must be legal age to enter the store even if they are not ordering adult merchandise.
Will I receive any emails after I place my order?
You will receive an order confirmation on placing your order (this is mandatory) and an email confirmation when you order is shipped. You may also receive a notification of there is any type of a delivery exception by the delivery carrier.
Can I Phone or Fax my order in?
You may also phone or fax your order by printing the checkout form and then calling us with the information or faxing it to 1-727-475-5500. We advise including your credit card information only by fax or phone. Email is usually not safe for financial information.
Can I use a Money Order or a Personal Check?
Yes! We will wait until we receive your order, payment and your payment has cleared our bank prior to shipping. Please make them out to Naughty N Nice and funds must be in US Dollars and drawn from a U.S. Bank.
Will I see any differences in my order total and the amount actually charged to my account?
If there will be an increase for any reason we will contact you by email first and then by phone if necessary to authorize this difference. If there is a credit to be applied due to discontinued products or shipping differences you will see your original charge applied and then a credit will follow within 24 hours.
I need my order by a certain time, what if I don't get it in time?
If you need your order by a certain date you can tell us in the comments section. We do everything we can to accommadate your requests including sending a special driver to FedEx or the post office if necessary. If we have a concern on shipping time we will contact you. If we cannot reach you we will ship according to your instructions.
Unfortunately, if your shipment does not arrive by your dates from delays once it has left our hands we cannot refund your shipping charges. However, if your order contains returnable items we will be happy to take them back.
Some things to keep in mind when you are choosing your shipping methods. (1) All carriers work on "Business Days" It is best to figure your package will not move or make any progress on weekends or holidays. (2) Judge the weather. If there is a rash of severe weather in areas of the country such as blizzards, flooding, hurricanes or massive rain storms this can cause a dissruption in the progress of your package. If you need your package very quickly and by a certain date we do not recommend First Class Mail or Parcel Post. These methods are inexpensive but are not date specific methods.
International Buyers MUST include thier email and phone number on their orders.
Orders up to 4 lbs can ship by First Class Mail International, however this is not a tracked or guaranteed form of shipping. We are not responsible and there are no refunds for lost, returned, or unclaimed shipments. We recommend using FedEx, UPS, Or USPS Priority Mail, or Global Express.
We can ship most places internationally. However, there are many restrictions on the type of products that can be shipped to certain countries. We will ship the items we are able to ship. If there are products that customs will not accept and cannot be shipped we will let you know by email at time of shipping that those will not be included or charged for.
International buyers are responsible for any duties, taxes, or fees that thier customs office charge. Often, due to changes in post codes or shipping zones there are errors in shipping. Should it be more to ship your items, we will let you know of the increase by email and will not ship your products until we have further instructions on the increased shipping.
We do not ship to Nygeria.
Why are there tamper seals on my products?
When you receive your merchandise you will notice special small tape seals on some items. If these seals are unbroken or unaltered your product can be returned.
What about returns for DVD’s?
*Once DVD's are opened they are returnable for manufacture defects only and will be replaced with the same title. If you are returning it for reason of defect you must include a note descibing the problem and the chapter on the DVD where it takes place. If your problem is not exactly in the same place each time it is not the fault of the DVD but instead is a problem with the player itself. We review each problem upon receipt. We strongly suggest trying the film in another DVD player before returning. We are always available for questions. Returns are not accepted due to personal preferences or the condition of your DVD player. Please note that running times are estimations only and are listed as a courtesy and is not considered a defect or a reason for return.
What about returns on sexual toys?
*Sexual toys are checked to make sure they run before they are shipped and for hygienic reasons and per the laws in our state and county we are unable to take these products back.
What about returns on clothing?
*This applies to all Clothing and Costumes of any kind. All tags and packaging should be left on the clothing and kept in good condition until you have tried them on. We ask that you not try on any thongs that accompany outfits or underwear other than to hold it up to you to judge fit.
Clothing that can be returned MUST NOT have any deoderant stains or personal soils, smell of cigarette smoke, destroyed packaging, or removed tags.
Clothing items that are not returnable include packaged hosiery, bodystockings, or panties, thongs and booty shorts. Should you need an alternate size and all tags, packaging and other return requirements are met, and we have availability to acquire your size, give us a call and we will try to accommadate. As always, return authorization number needs to be requested prior to shipping the item back to us.
Costumes have special return restrictions, see "What about returns on Costumes?"
What about returns on shoes?
Once you have received your shoes you have (7) days from the date of the carriers delivery date to love or hate them. It is recommended that you try your shoes on and walk on carpet only. Should you decide to return them within these 7 days you will need a return authorization number and may exchange them for another style, size or for a refund of your purchase price less the shipping. Your shoes must be returned with their box to Naughty N Nice. (Shoes returned without their box will have a 20% restocking fee assessed.) Shoes are inspected prior to shipment and MUST NOT SHOW ANY WEAR to be returned.
Where do I send a return to?
All returns must be packaged properly and sent to: Naughty N Nice, 27841 US Hwy 19 N, Clearwater, FL 33761 Insurance on your package is required and the Return Authorization Number must be clearly written on the outside of the box.
What about returns on Costumes?
We always want to do whatever we can to make shopping with us a fun and pleasurable experience. However, when it come to costumes many "Bad Apples" have made it necessary to enact very strict return policys.
Costumes are only returnable for refunds April 1st through August 31st.
If you need to exchange for a different size we suggest purchasing the second costume in the new size first to assure the size is available and pulled for you right away. Then return your costume to us following the guidelines and restrictions for clothing returns. This will avoid the costume size you need selling out before your return gets to us.
If you have picked up the costume in the store but paid for it online, you are more than welcome to bring your costume in and exchange it for another size. However if you need a refund it will need to be processed online only and will not be available at the store location.
We only allow returns on costumes purchased from the website because they cannot be tried on first. Costumes purchased from our store in Clearwater are not returnable as there is a fitting room there so you will be able to get the right fit.
Restrictions for certain products can be found above.
Refused shipments are issued refunds less shipping charges and a 30% restocking fee.
You should expect to receive your refund no later than 7 business days of receiving your return.
Merchandise that is returned without a return authorization number, or with damage listed above will not have a refund issued.